Refunds And Shipping Policy

• We offer refunds and replacements only in the following cases:

  • You received the wrong product.

  • You received a damaged product.

  • You received an expired product.

• How to Request a Return or Refund:

  If you encounter any of the issues above, please follow these simple steps:

  1. Request a Return/Replacement: Kindly submit your request within 7 days from the date of delivery.

  2. Contact Us: Email us at help@herbalscience.com with your order details and photos of the product issue.

  3. Review Process: Our team will review your request within 48 hours and notify you with the next steps.

  4. Reverse Pickup: Once your return request is approved, we will arrange a reverse pickup through our trusted courier partner to collect the product from your doorstep.

• Important Guidelines:

  • Time Frame: Returns or refunds will only be processed if the request is made within 7 days of delivery. Unfortunately, we are unable to process any claims after this period.

  • Condition of the Product: To be eligible for a return or refund, the product must be unused, unopened, and in its original packaging. Products that have been used or damaged by the customer cannot be returned.

  • Refund Processing: After we receive the returned product and verify the issue, your refund will be processed within 24 hours.

• Our Promise to You:

  At HerbalScience, we combine the goodness of herbs with the power of science to deliver products that are effective, safe, and natural. We are dedicated to offering you the highest quality, and we want you to be completely satisfied with your experience. If you have any concerns or questions about your order, please don’t hesitate to contact our support team. We are here to help and ensure that your experience with us is nothing short of excellent.

At HerbalScience, we believe in the perfect harmony of the goodness of herbs and the power of science to create products that bring you the best of both worlds. Our herbal formulations are crafted using advanced scientific methods to ensure purity, potency, and effectiveness in every product. We sincerely hope you enjoy the results of our meticulously crafted products. However, if for any reason you are not fully satisfied, we are here to help with a smooth and hassle-free return or refund process.